Terms of Use

Use of this website

These Terms of Use govern access to mypll.com, operated by Pinnacle Life & Longevity, LLC (“Pinnacle” or “PLL”), a Texas limited liability company. The website provides general information about weight management, longevity, hormone wellness, sexual health, skin and hair services, and health insights. Using this website does not establish a medical provider-patient relationship.

Independent healthcare services

Pinnacle operates the informational website and is not itself a medical practice. Clinical consultations, examinations, laboratory decisions, prescribing and follow-up care are performed by independent licensed healthcare professionals through the separate clinical patient portal. Prescriptions, when appropriate, are fulfilled by licensed pharmacies. All medical decisions remain with the treating clinician; no consultation guarantees a prescription, treatment or particular result.

Patient registration, telehealth informed consent, treatment and payment are subject to the applicable patient portal terms and clinical consents presented there.

Eligibility and state availability

The site is intended for adults age 18 and older in the United States. Service availability, telehealth visit format, prescription eligibility and treatment options depend on applicable state rules, patient location and independent provider evaluation.

Educational information and emergencies

Website articles and product descriptions are educational and are not personal medical advice, diagnosis or treatment. Do not start, stop or change a medication based solely on this website. For a medical emergency call 911. For an immediate mental health crisis or thoughts of self-harm call or text 988.

Prices and services

Prices displayed on the public website may vary by medication, dose, formulation, clinical service or laboratory requirement and may change. Review the specific service description and the final amount shown within the secure patient portal before authorizing payment. Any discrepancy between the public website and portal should be resolved before placing an order. Brand-name medications may have separate medication costs as disclosed in the portal.

Cancellation and refunds

Before authorizing payment, review the cancellation, refund, subscription and billing terms presented through the secure Heally patient portal for your specific service. If the public website and checkout disagree about pricing or terms, please contact the care team before completing the purchase. Applicable consumer and patient rights remain in effect.

Acceptable use and intellectual property

Do not attempt to interfere with, scrape excessively, disrupt or misuse this website or falsely represent your identity. Pinnacle’s original content, name and logos are protected by applicable intellectual-property rights. Third-party names and trademarks remain those of their respective owners; their use does not imply endorsement.

External links and privacy

Links to the clinical patient portal and other third-party services are governed by those services’ separate terms and policies. Avoid sending health records or sensitive personal information through the general website contact form or standard email. Review Pinnacle’s Privacy Policy for information about public website communications.

Warranties, liability and governing law

The website is provided on an “as available” basis. Any disclaimer of warranties or limitation of liability applies only to the extent permitted by applicable law and does not limit rights that cannot legally be waived. Any dispute terms are subject to applicable law.

Changes and contact

The last-updated date above identifies the current version of these Terms. Questions about website terms may be sent to info@mypll.com.